© 2023 Chimoo Pty Ltd trading as Pixecart.com.
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Welcome community members. By using the Pixecart.com platform and Services, you are agreeing to comply with our Community Guidelines.
As a member of the Pixecart community, we require all users to be respectful towards each other’s views and beliefs when it comes to diversity and individuality. We encourage inspiration, create outstanding collaboration experiences, and support equal opportunities for everyone to succeed and grow within our community.
Our Community Guidelines will continue to grow and change, just like our creative community. We ask that all our community members respect and follow these simple guidelines below.
The examples we have set out below are what we consider as unacceptable activities and behaviors on the Pixecart.com platform. Please note that these are intended to be examples only, and not a complete list. We encourage our community members to use our ’Help & Support’ tools when encountering anything that is unacceptable.
Communicate or share any personal and/or business contact information including payment details to any community member outside the Pixecart website, inbuilt messaging, project management portal, or through any other communication channels.
REMEMBER: Communicating and taking payments outside of the Pixecart ecosystem is a breach of our Terms of Service and Community Guidelines and may result in your account being permanently disabled.
Pixecart values all community member’s involvement on the Pixecart.com platform and strives to ensure that the highest professional service outcome is achieved. Should you wish to provide feedback and/or criticism to another member you must follow the following guidelines:
Feedback and/or criticism must not be:
When should I contact you for help?
We encourage our community members to contact us if they feel that our guidelines have not been followed by another community member, and/or you feel that you have experienced discrimination on our platform.
Should you find yourself in this situation, please contact us by submitting a request for assistance.
You can do this by submitting a ’New Support Ticket’ with the details, and a Support Team member will contact you to assist.
NOTE: Please allow up to 24 hours on weekdays for a team member to respond to your ticket. The support center operates from Monday to Friday: 9 am to 6 pm (AEST).
Updating our community guidelines
Pixecart reserves the right to update these Community Guidelines from time to time, to ensure that we keep offering the best possible service to our users. We recommend that you review these guidelines regularly to ensure that you continue to comply with any changes. Should you find you no longer agree with our updated Standard Community Guidelines, and/or our Terms of Service, we won’t take it personally. It means that our Pixecart creative community is no longer suited to you.
Pixecart reserves the right to terminate your account, should we find you have breached our Terms of Service and/or our Standard Community Guidelines. Your account will be either removed, banned, suspended, or blocked with or without cause, and with or without notice effective immediately.
Contact Pixecart today if you have any questions
If you have any questions about our Community Guidelines, please do not hesitate to get in touch. You can contact us by submitting a ‘New Support Ticket’.
Chimoo Pty Ltd, trading as Pixecart